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  • Home >> How-To >> Cannot dial 000 800 xxx Toll Free number from BSNL / MTNL Landline Phone – [SOLVED]

    Cannot dial 000 800 xxx Toll Free number from BSNL / MTNL Landline Phone – [SOLVED]


    From the last few years, I was using Tata Indicom Landline phone at my home. Recently, I switched to BSNL Landline Phone.

    After a few days, I faced a weird problem. The problem was “I cannot dial to Toll Free number starting which starts with 000 xxx xxx”. As soon as I dial more than two 0 digits, I was getting a message saying “This facility is not available on your telephone”.

    I don’t have ISD Connection. Note that this is not an ISD number but India Toll Free Number which should be allowed to dial.

    After lot of days of research and talking to BSNL technical team, I got two solutions to the problem. Below, I am mentioning those two solutions.

    Two solutions to dial 000 800 xxx Toll Free number using BSNL/MTNL

    1. Ask BSNL / MTNL Exchange to change the Switch:BSNL uses two types of switches – Ericsson and C-Dot.

      A phone that is connected through C-Dot accepts the call if the number starts with 000 and it has nothing to do with STD/ISD facility. It is called “Connect call” facility.

      If you cannot call to number starting with 000, It means that your Phone is using Ericsson Switch and you need to contact BSNL / MTNL and explain to them the same and ask them to change the switch to C-Dot.

      There is no plan change or cost limitation other than this. The technical team can change the switch in 10 minutes only if their planning team sends a written letter.

    2. Subscribe for ISD Facility
      I was unlucky. I was told that in my city they don’t use Ericsson switch.

      The only option left for me was to subscribe to ISD Facility.

      It is strange issue. But I got it resolved by getting ISD Facility. I am now able to dial 000 xxx India Toll Free numbers.

    I hope this post helped you. Do let me know if you have any other solutions.

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    8 Comments

    1. Tech @ InkAPoint says:

      Oh this is really cute one.

    2. Custom Toll Free helps companies and individuals navigate the confusing world of premium toll free vanity numbers. Services allows you to search the available pool and look up premium vanity numbers, and then negotiates on your behalf to get dramatically better return on your investments in marketing and advertising through the use of toll free 800, 866 and 877 numbers. Vanity toll free numbers at reasonable prices.

    3. ramesh kumar says:

      THIS TOLL FREE NUMBER IS FREE FROM AIRTEL ONLY..AS THERE IS NO AGREEMANT BETWEEN BSNL AND AIRTEL ITS NOT TOLL FREE FROM BSNL.

    4. Ramsevak says:

      Now a days all toll-free 1-800 numbers are accessible from all service providers until unless they are of 10-digits which belongs to BSNL/MTNL.

    5. nj says:

      Cannot dial 000 800 xxx Toll Free number from Vodafone mobile – Please help!

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