From the last few years, I was using Tata Indicom Landline phone at my home. Recently, I switched to BSNL Landline Phone. After a few days, I faced a weird problem.
The problem was “I cannot dial to Toll Free number starting with 000 xxx xxx”. As soon as i dial more than two 0 digits, I was getting a message that “This facility is not available on your telephone”.
I don’t have ISD Connection. Note that this is not a ISD number. This is India Toll Free Number.
After lot of days of research and talking to BSNL technical team, I got two solutions to the problem. Below, i am mentioning those two solutions.
Two solutions to dial 000 800 xxx Toll Free number
- Ask BSNL Exchange to change the Switch:BSNL uses two types of switches – Ericsson and C-Dot.
A phone that is connected through C-Dot accepts the call if the number starts with 000 and it has nothing to do with STD/ISD facitlity. It is called “Connect call” facility.
If you cannot call to number starting with 000, It means that your Phone is using Ericsson Switch and you need to contact BSNL and explain to them the same and ask them to change the switch to C-Dot.
There is no plan change or cost limitation other than this. The technical team can change the switch in 10 minutes only if their planning team sends a written letter.
- Subscribe for ISD FacilityI was unlucky. I was told that in my city they don’t use Ericsson switch.
The only option left for me was to subscribe to ISD Facility.
It is strange issue. But i got it resolved by getting ISD Facility. I am now able to dial 000 xxx India Toll Free numbers.
I hope this post helped you. Do let me know if you have any other solutions.
Technorati Tags: BSNL, landline, phone, ISD, switch, ericsson, c-dot, toll
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